User Data Deletion & Status Check
In compliance with Meta Platform Terms (Section 4.d), GDPR Article 17 (Right to Erasure), and California Consumer Privacy Act (CCPA § 1798.105), you have full autonomy to request permanent deletion of all data associated with your ReplyChat and Instagram accounts.
Check Existing Request Status
If you received a confirmation code from Meta or our support team, enter it below to verify its completion:
How to Request User Data Deletion
Disconnect via Meta
Go to your Instagram account settings ──► Settings & Privacy ──► Website Permissions ──► Apps and Websites. Select ReplyChat and click Remove. Meta automatically triggers our data deletion webhook.
Instant Account Wipe
Log in to your ReplyChat dashboard, navigate to Settings ──► Danger Zone, and click Delete Account Permanently. All your workspaces, automations, and messaging data are instantly expunged via database cascading delete.
Email Privacy Request
Send an email from your registered account email to our Data Protection Officer at contact@replychat.app with the subject "Data Erasure Request". Requests are processed within 48 hours.
Our Data Erasure Commitment
Under Meta Platform Policy 4.d and GDPR Article 17, when an account is disconnected or deleted:
- Zero Access Retention: All access tokens are immediately invalidated and discarded.
- Complete Database Purge: All rows in user, workspace, automation, conversation, and contact tables are erased within 48 hours.
- Backup Expiry: Database snapshot backups cycle out automatically within 14 to 30 days and are encrypted with AES-256.
- Statutory Invoicing Records: Certain transactional invoice records (receipt IDs, tax amounts) are retained exclusively where required by statutory tax and accounting laws (e.g. § 147 German AO, IRS requirements) and are inaccessible for any marketing or messaging purpose.